I don't think this is a surprise to anyone in the small business world, with the probable exception of the people within the banks.

There are, in my opinion, very simple reasons for this.

  1. the banks have become far more risk adverse (they've had to bearing in mind their past) but have taken it too far.
  2. Risk adverse means more paperwork and longer decision making times.
  3. Small businesses have gone the opposite way. They move fast to resolve the needs of their clients and they expect their suppliers to do the same thing.

I once spoke to a bank who wanted to arrange a meeting in order to discuss whether it made sense for them to attend a morning networking meeting!

Anyone sensible would have gone: "I'll go to the meeting.  If it's crap, I won't go again"